Chain coffee brands often attract loyal customers with membership discounts, and Mstand's black gold card 50% off benefit was once a reason for many consumers to keep spending. However, some members have discovered that to maintain their status, they need to accumulate spending of 6,000 yuan within a year, which translates to buying 316 discounted drinks to meet the threshold, while scalpers offering proxy orders on second-hand platforms can provide discounts as low as 15% off, and they have not been banned. What confuses members even more is that when they helped friends place proxy orders, they were banned by the system. When official membership discounts are far inferior to scalper prices, the appeal of the membership system is being tested. If the brand tacitly allows proxy orders to exist, will it lose more loyal users? [more…]

Chain coffee brands typically rely on well-developed membership mechanisms to boost user loyalty, maintaining emotional connections with customers through occasional perks and birthday surprises. However, a recent announcement from Peet's Coffee about changes to membership benefits has drawn attention: starting April 29, the birthday cake slice voucher for V2 members will be canceled, and the half-price drink voucher in the upgrade gift for lower-tier members will be adjusted to a 30% discount voucher. This means V5 members and below who have spent less than 1,000 yuan will no longer enjoy the birthday cake perk, leaving many loyal customers caught off guard. The brand's move may be aimed at curbing freebie hunters, but it could also drive away some long-term supporters. [more…]

Mstand, a chain coffee brand, recently suddenly cancelled its long-term promotion where members who bought 10 cups could exchange them for 1 free cup, without any prior announcement, and forcibly converted users' accumulated points into credits. After the adjustment, these credits can no longer be redeemed for free drink vouchers and can only be exchanged for discount vouchers with limited value, triggering widespread dissatisfaction among many long-time users. Some customers were just 1 cup away from redeeming a free coffee but found the promotion had been taken down; users with thousands of accumulated points in their accounts even said outright that the points had become "useless." In fact, Mstand has repeatedly cut member benefits in recent years, and this adjustment without warning has been criticized for harming the rights and interests of too many users. This article reviews the course of the incident, user reactions, and the changing trajectory of the brand's membership system. [more…]

At the same Luckin Coffee store, for the same drink, different users may see prices on the mini-program that differ by several yuan—and paid members may even be charged more than regular users. Recently, some consumers told the media that they suspected they had been subjected to "big data price discrimination" when buying drinks at Luckin. A reporter's investigation found that the system pushes different coupons to different accounts, resulting in "a different price for the same cup of coffee for each person." This phenomenon has struck a chord with many netizens and sparked widespread complaints, prompting people to re-examine the value of loyalty programs offered by chain coffee brands. [more…]

The chain milk tea brand 1 Dian Dian has introduced the "Supreme Dian Men Ren" membership program, promising exclusive benefits such as birthday gifts and priority order preparation for high-tier members. However, recently some consumers have complained that despite being supreme members, they have repeatedly failed to enjoy priority preparation services, with waiting times no different from regular orders. On social media, many loyal users have also reported similar frustrations, questioning whether the brand's promised member privileges are merely empty promises. This article will review the course of events, the brand's rules, and the actual implementation at stores, and explore the difficulties in delivering member benefits. [more…]

The Starbucks app recently completed an upgrade, officially adding the Diamond tier to its membership system, and simultaneously launched a limited-time lottery event where members can participate using stars. The top prize of 888 stars looks tempting—converted at 9 stars for a grande beverage, that's equivalent to 98 free coffees. However, many users only discovered after spending their hard-earned stars that most results merely returned a small number of stars valid for just two weeks, or even came up empty-handed. The odds of winning, the expiration period of rewards, and issues like accidentally tapping and having stars automatically deducted have led some people to jokingly call this event a "star recycling program." [more…]

Mstand has long been known as a "merchandise maniac," and its recent launch of two limited-edition denim bags quickly sparked a buying frenzy. However, some consumers noticed during checkout that a 100-yuan member discount appeared in the discount section of the mini-program's settlement page. When stacked, this meant that for just 19.6 yuan, they could get a three-use card package originally priced at 100 yuan, plus a 28-yuan Americano. After this anomaly was shared online, a large number of users rushed to register as members in the mini-program to try to replicate it, but few succeeded. Was it a system glitch or a traffic-driving tactic? How did the company handle it afterward? This article will sort out the whole incident. [more…]

Recently, a consumer in Nanjing discovered that after purchasing a drink at a Starbucks, the cup label prominently displayed a single Chinese character "骚" (meaning "flirty" or "lewd"). The store explained that the character was the staff member's membership ID within the app, which was automatically printed on the label due to the use of a coupon. The consumer questioned this, stating that they were not informed about the coupon usage when placing the order, which also involved points issues, and suspected that the staff member was pocketing the difference. The incident sparked widespread discussion online, with both sides disputing whether the name on the label came from the consumer's custom nickname or the staff member's ID, and no settlement has been reached yet. [more…]

How tough is the coffee business this year? Many independent café owners have found that store revenue alone is no longer enough to support themselves, let alone get rich from coffee. To keep the small shops they poured their hearts into, some have pivoted to food service, some have thrown themselves into social media marketing, some have launched membership top-up schemes to lock in regulars, and some owners have simply chosen to take outside jobs, using their wages to subsidize the café's daily expenses. How do these "re-employed baristas" juggle their main business and side gigs? And are employers willing to hire someone who is themselves a fellow café owner? This article takes you inside the real circumstances of these coffee operators who persist out of love. [more…]

On July 14, Nayuki suddenly announced the removal of its virtual stock membership campaign, sparking widespread attention. The campaign allowed users to earn Nayuki coins through purchases and to buy and sell virtual stocks linked to the real share price, even supporting leveraged trading. Within just hours of launch, it was mired in controversy, with netizens questioning its legality. Industry experts pointed out that Nayuki coins are essentially consumption points and have not yet crossed legal red lines, but the model is aggressive and should not be simply imitated. At the same time, Nayuki's frequent food safety issues have also led consumers to question its marketing strategy. This article will sort out the course of the incident, the legal controversy, and the brand's hidden concerns. [more…]

Since Starbucks launched its Rewards program in 2008, membership tiers had maintained a three-level structure: Green, Gold, and Silver. However, starting June 20, this system, which had been in use for over a decade, underwent a major change—a new Diamond tier was added, and Gold members who accumulate 100 registered stars within the past year can automatically upgrade. The new tier brings benefits such as priority preparation for Mobile Order & Pay, birthday-exclusive gifts, and free Roastery experiences, and also launches a joint membership with Hilton. However, some loyal users have questioned the practicality of these new benefits, believing the threshold is too high and the reach is limited. This article will comprehensively review the details of this adjustment and the feedback from various parties. [more…]

Luckin Coffee achieved a strong comeback in the market thanks to its affordable prices and membership tier benefits system, but this has also given rise to tier-farming chaos. Recently, some employees revealed that certain consumers, in order to quickly climb to the Nine-Colored Deer or Black Gold Deer tier, pressure stores by placing large orders and then maliciously requesting refunds or leaving bad reviews. "Nine-Colored Deer tier-boosting" services have even appeared on second-hand platforms. This battle over membership tiers has not only increased the burden on store employees but also sparked discussions about consumer ethics and business rules. [more…]

Recently, Manner's official mini-program quietly updated its membership points rules. Starting in 2025, consumption points will be cleared every two years, and existing points accumulated before 2025 will also be reset to zero by the end of that year. As soon as the news broke, many long-time members were taken aback. What's even more frustrating is that the redemption thresholds for some items in the points mall have been raised at the same time—a stainless steel straw cup that once cost 120 points to redeem now requires 220 points. With a single acquisition channel, a long points-accumulation cycle, and no membership tier system, the combination of these problems has left many regulars lamenting that their points are too tasteless to bother with yet too wasteful to discard, and some have even begun to think about switching to other brands. [more…]

A comprehensive store featuring a women's membership system has sparked heated discussion on social media after posting notices stating "Men dining alone are not admitted" and prohibiting the use of computers for work. Some customers made special trips only to be turned away for bringing laptops, while others who called 12315 were told the merchant had not violated any regulations. The store responded that limiting long stays was to avoid disturbing customers trying on clothes on the second floor, but some consumers felt it was inappropriate not to clearly inform them before charging. This debate over gender, consumption scenarios, and business autonomy reflects the real dilemmas composite-format coffee shops face regarding customer positioning and service boundaries. [more…]

Recently, many BMW owners have been complaining on social media that the BMW APP freezes or even crashes, and the culprit turns out to be the rush for free Luckin Coffee vouchers. It turns out that any Silver Card member verified on the BMW APP can claim one free Luckin coffee voucher every month, while Black Card and Gold Card members can get two. As the number of vouchers is limited, owners faithfully wait for member week, overwhelming the system. Some have compiled detailed guides, others have shared screenshots of their hour-long voucher-grabbing attempts, even joking that they want to "drink back the money they spent on the BMW." This voucher-grabbing frenzy not only reflects the appeal of brand collaborations, but also makes one sigh: so even luxury car owners will race to click for a cup of coffee worth just a dozen yuan. [more…]

Repeated pandemic disruptions have put brick-and-mortar coffee shops through one test after another, yet some owners still manage to break through. The question is not whether you can open a shop, but whether you have thought clearly about your target customers, product positioning, and store style before opening. Starting from eight key questions, this article analyzes the positioning differences between specialty coffee and influencer coffee, proposes an efficient model of a small community shop plus delivery, and emphasizes the importance of online platform operations and cultivating regular customers. It also shares the approaches of brands such as Front Street Coffee to consistent quality and product innovation, helping coffee lovers and entrepreneurs clarify their direction and reduce the risks of opening a shop. [more…]

Starbucks plans to make major adjustments to its Starbucks Rewards membership program in February 2023, with the redemption thresholds for most items set to rise, while only a few iced drinks will require fewer stars. This change has sparked widespread discussion among consumers, while Starbucks says the move is intended to maintain the long-term sustainability of the Rewards program. As one of the most successful membership programs in the world, Starbucks Rewards has a huge and active user base, and changes to its points rules touch the nerves of many coffee lovers. This article will sort out the details of the adjustment, member reactions, and the brand's official response, and review the program's development history and recent innovative attempts. [more…]

In an era when chain coffee brands are densely expanding, Manner and M stand are often hard for consumers and delivery riders to tell apart, since both adopt a minimalist black-and-white style and a prominent letter M logo. Recently, a customer ordered Manner takeout on Meituan but received a product from M stand, sparking a refund dispute. Such incidents are not isolated: some people have scanned their M stand membership code at the Manner counter, some only discovered after ordering that another brand's item was sitting in the pickup locker, and some customers even went to the wrong store to ask about specialty drinks. The two brands are not only similar in visual identity, but also often located next to each other, further increasing the chance of confusion. This article sorts out the reasons behind these mix-ups and looks at how baristas and consumers are responding. [more…]

As a prepaid card product launched by Starbucks, the Star Gift Card has long suffered from issues such as limited recharge amounts, excessively high card refund fees, and the inability to clear remaining balances. Four university students discovered during their consumption that when the remaining balance on a Star Gift Card was only 19 yuan, they could neither purchase any Starbucks product nor get a refund to clear the balance. After investigation, they found that the prepaid cards of several tea beverage brands did not have such restrictions. Therefore, in June 2023, they filed a lawsuit against Starbucks, ultimately prompting Starbucks to update the Star Gift Card terms, lower the card refund fee, eliminate the minimum charge, allow custom recharge amounts, and cancel the extension management fee. [more…]

Recently, Mstand's first store location at Wushang Mall in Wuhan was replaced by Yulian Teahouse, and its Guanggu Dayang store has also withdrawn, drawing attention. Not only in Wuhan, but some stores in Hangzhou, Nanjing, and other places have also suspended operations. Netizens hotly discussed its high prices and products lacking memorability, and the adjustment to its membership system made longtime users feel betrayed. In recent years, the brand has focused more on peripheral products, with insufficient coffee innovation, and sales at some stores have declined, ultimately leading to withdrawal from commercial districts due to rent and operational pressure. Is Mstand's store closure phenomenon inevitable? This article sorts through store changes and consumer feedback to explore the challenges the brand faces. [more…]